How To

We Couldn’t Install Some Updates Because the PC Was Turned Off. [Fix]

Windows updates are important and you must install them in order to make sure that your software programs and overall computer system run smoothly without any compatibility issues. But, many times, while updating your Windows, you might face some difficulties as some errors may happen. I know many of my friends who are hesitant to update their computers because of the fear of some mishappening with their PC, and also they fear of losing their important data.

One of my friends recently faced the error “We couldn’t install some updates because the pc was turned off” on their screen even though the PC was not turned off. So, I have worked on this and tried solving his issue. I found that this is a minor glitch that can be solved with a few minor workarounds. 

In this blog post, I am going to share a few of the best ways which can easily fix this error.

Fix: “We Couldn’t Install Some Updates Because the PC Was Turned off”

This error generally occurs when third-party software interferes with your updates. In case you have an issue on that front, you need to disable the third-party application. Mostly You will see antiviruses creating this issue more than other software. In that case, you might need to disable your Antivirus. The updates can also be stopped due to power failure. When this happens there is a chance of the updated files getting corrupted, hence causing this error. You have to make sure that the updates have been installed or not. You can check the history. If it’s not then maybe there was an error amid that update.

Here there will be some fixes you can try to rectify the error:

Try disabling the antivirus program for some time

As stated earlier the chances of your antivirus program interfering with the updates can be considered. Antivirus programs tend to monitor and look into the activity. Sometimes an overly restrictive and protective antivirus program presumes that even legitimate programs might possess a threat to your PC. Hence, this can lead to stopping the updates. In this case, the only fix is disabling the antivirus software. 

If you do not have antivirus software and you rely on Windows Defender, you can safely rule out that it is not caused by it. But, if you use a third-party antivirus you need to disable your antivirus temporarily. Every antivirus has a different way to get disabled. If you skim through your settings options you can easily find an option regarding disabling the software. Once the disabling is done, you need to try updating Windows again.

Caution! Disabling antivirus may open the door for phishing/scam sites and viruses to invade your PC. So, disable it at your risk. Moreover, a good rule of thumb is to disable Antivirus for some time and enable it back once the updates are successfully installed.

Run Windows Update Troubleshooter

Windows Update Troubleshooter is a great fix. The best thing about the troubleshooter is, you can run it without having to manually change any settings. You need to leave it up to Windows itself to check for file inconsistencies or corruption. Once the process in itself sorts the file system, there is not much to worry about apart from following what the Troubleshooter instructs you to do.

Here is how you can run it:

  • Click on the Windows icon located at the bottom right aside from the search bar
  • You might see the settings option right there, select it
  • Now move on to the ‘Update & Security’ option

update and security

  • Choose Troubleshoot from the next window.

  • You will see that Windows Update option right there.

  • Click on the option and the troubleshooting button will be right there. Click on it.
  • Once the troubleshooting option runs, do as per its dialog box instructions.
  • At last select ‘apply the fix’ then run the update.
  • Check if the updates after that are getting installed or not.

Install Updates Manually

If you are not able to install your updates even now. The only fix right now should be updating it manually. Here is how you do it:

  • Open Microsoft Update Catalog on your PC.
  • All the new updates of Microsoft can be found here. To get an update installed, you need to first know the kb number of the update.
  • Now in the Update Catalog type the kb number of the update and then select download.
  • Once done, follow the screen instructions to install the updates.

Personal Verdict on This Fix! I didn’t like this fix solely because the process of this fix is very laborious. You need to access the downloaded updates and know about them separately. Then key in the kb number and download it.

Use Media Creation Tool

This should be the last resort for you. Media Creation Tool’s interface would have an option ‘Upgrade Windows 10’ If you click on that option, windows automatically perform the updates for you. In the rarest of rare cases, the updates get stuck here too. In case it happens for some reason, the only alternative is to reset your PC.

Remove Windows Update Signatures

Windows Update Signatures are nothing but traces of update files that are brought in through downloading, and these files help in direct installation. These files are crucial, they act as a connecting link between downloading updates and later using them for installation. 

When an update stops in mid can hamper the proper processing of installation and that can cause the error. So much so that until and unless these half-installed files aren’t removed from the system, the updates will not be installed. The only way out is to remove these signatures. These signatures exist as files in both the Catroot2 folder and the Software Distribution folder. Here’s How you can successfully remove them:

  • Go to the bottom of your screen and type in ‘CMD’ on your search bar.
  • As ‘CMD’ appears, right-click on the option and select ‘run as administrator’
  • Once the CMD loads type in commands all of them separately and then press ‘enter
    Execute these one by one in the CMD:

    • net stop wuauserv 
    • net stop cryptSvc
    • net stop bits
    • net stop msiserver
    • Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    • Ren C:\Windows\System32\catroot2 Catroot2.old,
    • net start wuauserv
    • net start cryptSvc
    • net start bits
    • net start msiserver
  • These commands will reset your files in both ‘Catroot 2’ and ‘Software Distribution’ folders.
  • Try updating your updates again, and see if it works.

Reboot your PC

I would have listed this fix at the top of all fixes because this is the simplest method you can do. For many problems, rebooting your PC work out well.

Many times people do not restart or shut down their windows. All the existing time frame creates an exhausting system that is marred with traces of use. This can cause many problems including not being able to install updates. Once the PC is restarted your updates might automatically install themselves.

Attempt a Clean Boot

On the surface, you will find everything working nicely. But in reality, some software might be interfering with your system. Clean boot is essential to check whether it’s any software that’s been causing issues. Here’s how you can do a clean boot:

  • Press ‘Windows + R’ to open the Run box

  • Type in ‘msconfig’, press enter
  • As the window appears you will see a services tab, select it
  • Here you need to click on the Hide all Microsoft services option
  • Now after that click on ‘Disable All’ and then click on ‘Apply’ and then click ‘OK

  • Now open ‘Task Manager’ and disable all the programs.

  • You can access Task Manager from the same MSConfig box.

Once you are done with the steps boot your PC and check if the updates got installed or not

See For Any Old Drivers

If for some reason you have old drivers that can call for an issue with Windows Updates. Old drivers can be updated with a single click.

Here’s the process:

  • Open Device Manager.
  • Look for drivers and try selecting update driver.
  • Keep in mind to install the hard drive and Bluetooth drivers.
  • Once finished look for the changes and see if Windows Update is happening or not.

All the fixes are amazing, however, some fixes seem to be laborious and time taking. While some could be done by small checks. The small checks include running a troubleshooter, disabling the antivirus software etc. Some fixes are painstakingly long like the clean boot, fresh installation, manual installation, etc. 

I loved the fixes that were performed in a shorter period, it saves time and is holistic fixes. In case the quick fix does not work, for a long fix I would recommend a ‘clean install’. If after so much work the updates are stalled, the problem is then corruption and inconsistencies in updates.


Q: How can I repair my Windows 10?

It’s fairly easy. All you need to do is run ‘troubleshoot’. If any inconsistency and repair is required it will be performed then and there as soon as the issue is identified. To run the repair, you just need to click on ‘apply fix’

Q: How do files get corrupted?

File corruption only occurs after a file has been saved. If during saving the file, its process is hampered then the files get corrupt.

Q: What does a corrupted file look like?

Corrupted files can be easily identified as they appear random. The system at this point searches for the file but does not find it, it replicates a random factor to the file.


Windows Updates can be a little tricky to perform as there are chances for the updates to go wrong. But this piece has all the necessary details to stop that. It has all the solutions for the ‘updates not installed’ issue. You just make sure to perform the steps sequentially and not miss any step.